-New Clients: New color clients, I always require we do an email consultation at the very minimum before your first appointment with me. I do prefer we do an in person consultation if possible for more extreme color situations. Please reach out to me via email at firstname.lastname@example.org if you are unsure of what to book, that way we can make sure you are booked for the correct service and have proper timing to reach your goal. New clients must show up to their first appointment with me before booking any further appointments. Not showing up to your first scheduled appointment will result in no more appointments being able to be booked.
-Cancellation Policy: The appointment time you booked is held special for you, I kindly ask that you give a minimum 48 hours notice for cancellations and rescheduling. Anything less then that will be charged for the full price of the service you had booked. This charge will need to be paid before booking your next appointment with me. Earlier cancellation notice is always very much appreciated because then that spot has a higher chance of getting re-booked, resulting in no lost revenue.
-No shows are just the same as my Cancellation policy. If you are going to be a few minutes late, please give a call and let me know to see how my day is so I can see if I can still accomodate you. Being more then 10 minutes late, may result in us needing to reschedule if my day does not allow to work you in. Please note that this would fall under my cancellation/no show policy.
-Payment- I accept all credit cards (including American Express). My preferred method of payment is cash or check, this allows me to keep costs low and not incur fees for each transaction. I know this always isn’t convenient so I understand using a credit card is necessary. I, thank you for supporting a small business this way!
Thank you so much for choosing me to create gorgeous hair for you! I look forward to working with each and every one of you!